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FAQ

When are classes available to book my bike?

Classes open for booking 7 days in advance. If you have a THRIVEcycle membership, you have priority booking and may book your class 8 days in advance. 

 

I signed up for a class but I can’t make it! What do I do?!

No problem, just make sure to cancel your class within 12 hours of class start time or you will be charged a late cancellation fee of $15. If you No Show your class, a $20 fee will apply. 

What memberships do you offer?

We offer monthly recurring Unlimited Memberships and Class Pack Memberships. All new memberships have a three-month commitment. After that, as long as 30 days' notice is given, you can cancel any time.

 

Does the studio have changing rooms?

Yes, we've got you covered if you need to freshen up after class!

Do I need an account?

Yes, you’ll want to click HERE to set up your account. From there, you’ll be able to buy classes, book a bike and manage your account.

 

Do I need to bring my own shoes?

If you have spin shoes, bring ‘em in! The pedals on our Schwinn Performance AC bikes are compatible with SPD clips. If you do not have spin shoes, no problem! We will happily rent shoes at check-in ($3).

 

I am running late for class?! Will my bike be given up?

We must hear from you no later than 3 minutes prior to the start of class time or we will give your bike to another rider on the waitlist.

 

I am going out of town! Can I freeze my membership?

We do not freeze or cancel memberships, unless there is a medical emergency. Once your commitment is up, you are free to cancel at any time. We do offer grace cancels with our memberships. Not ready for that type of commitment? Check out our class packs and drop-ins.

 

Any other studio rules to note?

We reserve the right to release bikes 3 minutes before the start of class. We are not responsible for any lost or stolen items in-studio. Please ensure you've read our Terms & Conditions.

Do you provide water?

Yep. We sell bottled water in-studio ($3) or you can fill up your own bottle at our water dispenser free of charge.

 

How does the waitlist work?

If you choose to join the waitlist please be ready to show up for class. Our system will automatically bring you into the class up until 20 minutes prior to the start of class time. You will receive an email notification that you have been added to the class. If you are pulled into class and you do not show up or you do not cancel within 12 hours of class start time, you will either lose your class credit or be charged a no show/late cancel fee.

 

I am injured and on a membership, what do I do?

Please contact us at hello@thrivecycle.studio.

 

Can I ride while pregnant?

Yes! We have had many women ride up until their due date; however, as always, we recommend checking with your doctor before riding.

 

Do you offer teacher, student or military discounts?

Yes! We offer a 10% discount on memberships and class packs for teachers, students and military.

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